. WiFi 6 can deliver even faster broadband speeds to supported devices. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. SpeedQuickStart, set up and connections. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. If they don’t, many private companies will recycle your old modem or router for you. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. I am putting a complaint in with ofcom along with all the evidence I have. co. Virgin Media recycle kit usually comes with a letter. The second method is to send an email to Virgin Media requesting a return kit. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Joining in. The power light at the bottom of the device is the only light that should shine if everything is working normally. The guy stated make sure to take to a local dump and not just dump in a normal bin. Then send the equipment and returns form to the address provided on the returns form. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. 22-02-2022 15:35 - edited 22-02-2022 15:47. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. In your email, include your address, account number, area code, and other essential details. Superhub 5 its great 👍. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Leave it off for about 10 seconds. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Virgin Media has committed to carbon-neutral and waste-free operations by the. I have changed my broadband hub 3. Back a step. Most electrical and electronic items can be recycled and. 100. Networking and WiFi. And over the last five years it has made some significant progress, including: Refurbished and reused 1. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Account - Mobile. To return your equipment, simply click the link and follow the instructions. Stay safe online. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Press and hold the power button for at least 10 seconds. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Avoid thick walls. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Connect the coaxial cable to your new Hub and secure it with a. Call in and they will book a Tech to do that. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . There was no label in the box but searches revealed that I could recycle via. QuickStart, set up and connections. Simply ring our friendly customer service team. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Given all the UK calls are recorded it will be verified that she told me to Bin it. Virgin Media launches its first ever WiFi 6 broadband router. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. The best way to cancel Virgin Media is over the phone. Each tape contains over 1000 feet of tape. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. All the best. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Step 2: Label your package. Rewards Members can get $5 per month for. Hi I have a constant red light on my router 3. QuickStart, set up and connections. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Network Switch. Help. Excludes broadband faults and broadband network outages. all set up and running. Am a little weary that if we recycle the kit that we might get billed for not returning it. VM should move the box for free and do a proper install in the location you want. This includes restricting children from accessing inappropriate or adult content. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. I) Find your Super Hub’s IP address (usually 192. If you’ve got a permanent red power light. But don't just leave it in a cupboard to gather dust. 1 router mode or 192. on 03-06-2023 09:36. 168. Step 1: Locate the Reset Button. 168. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). I have cancelled my Virgin Media and have to return equipment. Peel off this label sticker and place. Although this question has appeared before the answers vary and I need definitive advice. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. Find out where and how to recycle a specific item, either from home or. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Sky scores 1. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Our commitment to you Recycling return old 3. Another option is to donate it to a local school or community center. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Once you’ve. I closed my original virgin media account in late February 2022 approximately. Best of all, for many, it’s a free upgrade. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. 0. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. ’ You’ll be sent a white returns bag within 7 days. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. The advice was to recycle the old hub. 0. Helps dispense four million medical prescriptions. A new secure password will be generated for you. Go to solution. Our most popular rubbish removal service is our ‘Man and Van’ collection. You can ret. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. I didn't get any information about recycling old router. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The research, released on the eve of Global Recycling Day, shows that two. 1 is the correct address for the Hub in Router mode. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. I still have the. The guy stated make sure to take to a local dump and not just dump in a normal bin. 20 You can use your Virgin TV box remote to control theClick System. co. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. 5Gbps speed LAN (Ethernet) port. This latest future-proof WiFi. Virgin Fibre Areas only. This will include creating a new network name and password for the pod. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. Stand your ground when it comes to getting a good router, too. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Pack up your equipment in the Virgin Media recycle kit provided. Once you have all the above ready, you’re ready to go. 13-12-2021 15:21. 19-02-2021 14:55. This can be done for a one-off £25 charge. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. * Call costs may vary. The new fibre phone line is designed to work with the same phones as the old copper line. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Click on the Wireless Network Settings option. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. Excludes broadband faults and broadband network outages. - 5374486. One option is to recycle it through a certified e-waste recycling center. Unlocks superfast broadband in 500,000 buildings. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. If you see Box cannot be found tap OK to re-scan for boxes again. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). com/recyclingkit but this link does not work please advise. Do: use the Connect app to run a super-intelligent WiFi home scan. Thanks My Virgin Media makes managing your account easier with all your information in one place. QuickStart, set up and connections. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Then today i get an email asking to return it, well thats a bit hard now. Connect the Hub’s power cable with the blue tab. 1; Login with your username and password, default will be shown on. These require a subscription and will only work if your old router allows custom firmware. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Quickstart is the quickest and easiest way to setup our services. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. At least 30Mbps download speeds in every room or £100 one-off credit. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. But the part that says you should recycle some old items is wrong. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Virgin Media Hub 5 to replace my Hub 3. 5 out of 5. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. 0 and BT scores 1. We would like to show you a description here but the site won’t allow us. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. Your logs are now deleted. Y’all are right to be suspicious though!recycle-more. Luke showing test-ipv6. Networking and WiFi. At this point I sent all my equipment back to virgin (2 tv set top box's and. How to recycle your Virgin Media router. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. Whatever the case, your old router or modem/router combi unit can be reused. Unplugged router, etc. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. Here you’ll find all the help you need for Virgin Media related problems and issues. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. How to replace your Virgin Media Hub. 5 months ago I was upgraded from Hub 3 to 5. 11ax. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. I got a TP Link archer C80 on amazon. On this letter, there is a label sticker. Laggy web portal. WiFi Max. Some routers may immediately delete your router history logs so this step is not necessary. Mobiles. Now VM are asking me to return the old hub. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. I don't work for Virgin Media. If you're a Virgin Media customer who's received a. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. £8p/m extra or included with Gig1 or Volt. If so run the VPN software on it and connect the XBOX via it. Recycling return old 3. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Options. uk 7. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. Forum Member. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Tap OK to re-scan your wireless network for Virgin TV boxes. 0. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Router login. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. Go to 192. It informed me that you provided incorrect information, apologized, and had since collected the items. Note: This is separate from your My O2 account. Wearables. . (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). In your email, include your address, account number, area code, and other essential details. I've restarted the router multiple times and. Tue 4 Apr 2023 14. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. At Clearabee we have a number of options that can see your routers and other items collected from your home. com, the comparison and switching service. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. on 25-11-2022 12:11. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. Then find Wi-Fi settings. 0 hub. Networking and WiFi. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Got my new router sent out. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. March 16, 2023 11. To return your equipment, simply click the link and follow the instructions. g. uk. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. equipment. co. Options. Unpatched Vulnerabilities . Access your bills, diagnose faults and manage your package. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. Set up a guest network. Do NOT reboot the Hub, just let it do it's thing. This latest future-proof WiFi. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. This latest future-proof WiFi. However, with the Hub 5, Virgin Media might have made a router worth keeping. Get the Hub ready by connecting the wires. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Hello, I recently moved into a rented property. Disconnect your old Hub. The research, released on the eve of Global Recycling Day, shows that two. uk 7. Select the correct HDMI input for your box. However today I've had the router inexplicably restart at least FIVE times today, as you can. On a Hub3/4/5, you could first try separating the SSID's of the 2. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Any assistance welcome! Thanks. The best way to cancel Virgin Media is over the phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. Virgin Media owns and operates its. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. on 15-11-2022 19:12. BT charges for unreturned routers. Contact your ISP. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 5 months ago I was upgraded from Hub 3 to 5. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Click Clear All or Delete All. No, you can keep using the same phone you’ve always used. Connect your devices to the new wireless. Update: Steve the virgin media guy came today and took the router. There are a few options for what to do with an old Vodafone router. At the time was told IF we needed to return the old router details would be in with the new router. At the time was told IF we needed to return the old router details would be in with the new router. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. co. It will cost £25. O2 Recycle Login . Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Virgin Phone Switchover. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 1. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. ahhh the rubbish that is CS - you could try this. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. I'm a residential customer with a typical 500mbps package. Web Safe only works when you’re connected to your Virgin Broadband at home. co. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Please help. Up to 3 WiFi Pods if needed. Chris. 100. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I closed my original virgin media account in late February 2022 approximately. Home Phone. Concerningly, the corporation did not appear to want the brand-new, unused box back. Save the trip to the tip for faulty hardware. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Working hard to help connect the nation, shop our offers and order online. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. They detect the signals and send back data of their own via invisible WiFi. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The Hub 5 is built from 100% post-consumer. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Account - Cable. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. 6 out of 5. O2 shop or local council recycle yard. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. But the part that says you should recycle some old items is wrong. To find your nearest collection point, just go to recycle-more. 21 EDT. Our product scorecard methodology has been applied throughout the development of new products. Now, once you are in the router’s web portal, look for the Remote Managementoption. Click on the “Upstream” tab, copy the text and paste into your reply. At TalkTalk, we're doing all we can to protect the environment. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. I need instructions. Find a recycling facility. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Excludes broadband faults and broadband network outages. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 1. This free software can turn a £100 router into something more like a £1000 router. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Further exclusions & legal stuff apply. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. 29 Europe/London By Julian Clover. * Call costs may vary. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. This may also be called Administration, History, or Logs depending on your router.